Banking and Financial Services

Our process expertise in this vertical includes a repository of knowledge of best practices, extensive experience in transitioning processes from our clients and the application of Six Sigma. Combining this with our analytical capabilities, our technological expertise and our operational insight, we seek to create long-term relationships with our clients as an integral part of their organization and not just as a service provider.

Our BPO solutions for the banking and finance sector provide both voice and non-voice offerings across verticals and horizontals. We possess the expertise, knowledge and tools to offer a complete BPO solution specific to your enterprise needs.

Our Offerings:-

Account Maintenance Transaction Processing Accounting & Reporting Customer services Additional Services
Customer Credential Verification Processing Payments Daily, Weekly, Monthly, Quarterly, Annual Reconciliations Phone, Email, Chat Support, Introductory Email Cash Management & Clearing
Customer Document Management, Imaging Exceptions Handling Management Reporting Customer Queries Treasury Back Office
Database Management Processing of Clearing Files Financial Reporting Partner Queries Credit Administration
Account Set-up Loyalty Programs Management Investor Reporting Providing Account information Retail Banking/Credit Cards Processing
Account Updating Investigation of Chargeback & Delinquent Payment Regulatory Reporting Statement Issuance
Resetting Passwords Analytics & Fraud Detection Complaint Handling
Account Closure  – Loyalty Program Management
 – Cross Selling
 – Collections
 – Customer Surveys