Our process expertise in this vertical includes a repository of knowledge of best practices, extensive experience in transitioning processes from our clients and the application of Six Sigma. Combining this with our analytical capabilities, our technological expertise and our operational insight, we seek to create long-term relationships with our clients as an integral part of their organization and not just as a service provider.
Our BPO solutions for the banking and finance sector provide both voice and non-voice offerings across verticals and horizontals. We possess the expertise, knowledge and tools to offer a complete BPO solution specific to your enterprise needs.
|Account Maintenance||Transaction Processing||Accounting & Reporting||Customer services||Additional Services|
|Customer Credential Verification||Processing Payments||Daily, Weekly, Monthly, Quarterly, Annual Reconciliations||Phone, Email, Chat Support, Introductory Email||Cash Management & Clearing|
|Customer Document Management, Imaging||Exceptions Handling||Management Reporting||Customer Queries||Treasury Back Office|
|Database Management||Processing of Clearing Files||Financial Reporting||Partner Queries||Credit Administration|
|Account Set-up||Loyalty Programs Management||Investor Reporting||Providing Account information||Retail Banking/Credit Cards Processing|
|Account Updating||Investigation of Chargeback & Delinquent Payment||Regulatory Reporting||Statement Issuance||–|
|Resetting Passwords||–||Analytics & Fraud Detection||Complaint Handling||–|
|Account Closure||–||–||Loyalty Program Management||–|