Kent Technology is a trusted transformation partner of global Communication Service Providers. We deliver integrated solutions, which help our client’s effect a business transformation and enhance customer experience.
We have deep domain expertise in providing business solutions across Mobile Telephony, VOIP, Broadband, PSTN, ISDN & ISP.
Our Offerings :
• For Service Providers:-
With the growing number of organizations opting for Managed Network Services (MNS), it becomes imperative for the service providers to outsource non-core functions, while concentrating on complex issues that are critical for meeting service level agreement.
To meet this challenge, Kent Technology provides outsourcing services to the Network Service Providers. Kent Technology is a single point of contact for all service requests and other technology issues. We provide helpdesk, asset management and vendor management along with a focused approach for integrating business processes into the IT service management infrastructure. We provide an interface for other functions in IT services continuity management such as maintenance contracts, service level management, availability management and financial management thus managing client resources to drive the business towards growth.
Kent Technology ensures that you continue to focus on your key business issues while we manage, monitor and support technology infrastructure of your clients.
- For Wireless :-
|Order Entry for Pre-Paid and Post-Paid Customer Orders||Management of Billing systems, Helping Clients with Converged Billing||Customer Technical Support||Churn Management|
|Regulatory Verification and Compliance Validation||Revenue Reconciliation||Trouble Ticketing Support||Loyalty Programs’ Analysis|
|Service Assignment and Activation||Analysis and Closure of Third Party Revenue Sharing for Value-added Services||Testing and Troubleshooting||Customer Profitability Analysis|
|Mobile Content Provisioning||Billing Support Desk||Network Fault and Performance Monitoring for Voice and Non-voice Services||CDR and UDR Analytics|
|Service Set-up Support||Analysis of Revenue leakage||Traffic Monitoring||Suspense Management|
|Service Upgrade, Change or Cease Provisioning||Connection Fraud
- For Wireline :-
|Order Management||Billing & Collections||Fault Management||Data Service|
|Order Processing||Billing Enquiries||Fault Diagnostics||Directory Services|
|Order Provisioning and fulfilment – Installation/Disconnection of lines||Dispute Management||Fault Repair Helpdesk||Customer Detail validation|
|Order Validation (Complaints check)||Collections||Field Staff Appointments||Yellow Page directory content creation|
|Quote Management||Cash Applications||Cable Protection Management||Ad Creation for advertisers|
|–||Credit Management||–||Data Cleansing|
|–||Suspense Account/unapplied cash management||–||Data Enrichment –link customer data to service data and network inventory|
|–||Network Access cost management||–||Cost Leakage – Invoice audits of AP/AR to/from other LECs|
|–||–||–||Data Inconsistencies- clean data inconsistencies between different data source and data refresh|